Returns & Exchanges

 

Refund Policy

Although we always want you to love your new purchase, we understand that sometimes it’s not the right fit.

To be eligible for a return, the item must be in its original packaging, unworn, and in the condition it was received in. When trying on footwear, make sure to wear clean socks and to walk on a carpeted surface to protect the outsole. 

If the product is not in its original state, we will be unable to accept returns or exchanges for incorrect size selection. We are not responsible for personal injury resulting from the wear of our products and/or incorrect size selection.

Please note that shipping fees from the original order are non-refundable.

All international orders (outside US and Canada) are final sale - nonrefundable & not exchangeable.

Please note that we monitor return activity by customers. If we detect a potentially abusive return activity from a customer, that customer will be notified by email that Maguire will deduct every future return shipping fee from their refund.

Regular priced items

Please note that a 5$ return fee will apply on all returns for orders placed after March 17th, 2025.

• From the date of reception, merchandise can be returned within 30 days and refunded back to your original form of payment. 
• In store returns are free of charge.
• Click here to see our US return policy.
• All international orders (outside US and Canada) are final sale - nonrefundable & not exchangeable.

Sales Items

• Refunds to store credit or exchanges are accepted for purchases of discounted items. However, these procedures are only possible within 10 days following the reception of the order. 
• Shipping charges for returns by mail are at the customer’s expense. 
• Please contact our customer service team at hello@maguireshoes.com to request returns of sale merchandise.

Initiate a Canadian return

In store

 

• Drop by one of our Canadian boutiques or pop-up stores and we’ll process the return free of charge. Click here for address and business hours.

 By mail

Click here to request your prepaid return shipping label. 

• Once our team has approved your request (1-2 business days), you will receive the shipping label by email. Print the return label in the email attachment.
• Place the shoes in their original box. Ship the box in a bag. A repacking fee of $5 applies for significant damage to the shoe box or if the shoe box has been used as the shipping box. 
• Affix the shipping label to the outside of the parcel.
• Ship the item back to us by dropping off the parcel at a Canada Post service counter or post office.
• Once the returned item has been received and inspected by our team, you will receive an email confirmation, and a refund will be issued via the original payment method. 

For a Simons return

• Returns for orders made from Simons will be processed through their return procedure.

For an Altitude Sports return

• Returns for orders made from Altitude Sports will be processed through their return procedure.

 

FAQ